Selective Hiring Isn’t Discrimination
Classical Values, a regular read of mine, posted an excellent piece about a salon owner who’s been sued for failing to hire a burqa-wearing applicant.
Values sums it up well:
The owner here was placed in a classic damned-if-you-do, damned-if-you-don’t position. Had she hired this whining, covered woman, and had her trendy urban hipster customers felt uncomfortable about having their hair cut by a self-proclaimed prude, they’d have most likely not have complained, because trendiness is infected with political correctness.
But the thing is, a haircut is a personal service. A very personal service. If you’re in the least bit uncomfortable (as I have been with several haircutters), you won’t go back. No one wants a confrontation even under ordinary circumstances. But when you add PC to the mix, it becomes even less likely. So, had the owner hired her and watched her customer base dwindle, what then? Fire Bushra? She’d be sued for even more.
Now, I’m very troubled by legal jihad. When I lived in London back in 2004/2005, I saw firsthand what it had wrought. Advertisements for ham sandwiches resulted in fines. A bank’s promotion involving squeaky pig toys resulting in massive government and muslim backlash. Muslim riots in my part (Camden Town) over the failure of school cafeterias to offer properly halal meat in their meals. It stifled speech, it stifled free action, it caused enormous economic difficulties, and resulted in a culture of fear. As a Hindu, I could sympathize with the feelings of muslims to a degree. ‘Beef. It’s what’s for dinner’ ads cause an upraised eyebrow in a non-beef household. Failure of menus to mention the fact that a dish contains ground beef can cause headaches. And things like the new Mike Myers movie Love Guru kind of irk you just a little bit. But I couldn’t sympathize with their actions. It wouldn’t occur to me to start a religious riot over Apu in the Simpsons or a comedian mocking Indian customer service (I have to say though that the sound of their voices when you switch over to their mother tongue and harangue them until they put you in touch with someone who knows what they’re talking about is HILARIOUS). At the end of the day I just can’t understand how anyone could want to so limit the lives of someone else just because of such seriously minimal discomfort.
But that wasn’t the point of this post. You see, I’m going to be training as a psychiatrist very shortly. One with big plans that include physical health programs. A center of some kind incorporating rehabilitation, physical therapy, and personal training for the highly motivated patient with physical ailments. I and my employees will be selling a product. A product of health and wellness that these people may believe is out of their reach. As a psych guy, I’m very conscious of the importance of image in the therapeutic relationship and the importance of not only image in the patient, but the patient’s image of what they can be.
In the words of the owner:
“I sell image — it’s very important — and I would expect a hair stylist to display her hair because I need people to be drawn in off the street,” said Ms. Desrosiers. “If someone came in wearing a baseball hat or a cowboy hat I’d tell them to take it off while they’re working. To me, it’s absolutely basic that people should be able to see the stylist’s hair.”
I’ve very rarely met a nutritionist that was actually in shape. And how many gyms actually have personal trainers that look as good as you want to? Maybe 1 in 10 in this gym rat’s broad multinational experience. This is problematic, especially where my goals lie. Because I want to take someone who feels and is broken down, I want to show them that by working hard and training smart, they don’t have to look that way, they don’t have to feel that way. And the thing is, when you suffer from serious physical issues, the journey to health is 90% psychological. You are told by everyone around you that you cannot succeed, consciously and subconsciously. You don’t hear the stories of success because quite frankly the ones that succeed have done it on their own through sheer bloody-mindedness. You don’t see the stories of success because they can be hidden from you.
So one of the major goals of this center is to provide people with an image of success, an image of health, an image of working hard to surpass the physical obstacles placed before you. People who come in the door need to feel like they can conquer the world.
How is this going to be accomplished if their caregivers, trainers, and educators don’t look like they can. The professionals working at the center need to embody the concept of working toward results. They need to look like the finished endpoint of a lot of hard work. If an out of shape, slow-moving client comes in and sits down with a nutritionist who is the same way, why are they going to believe paying attention to diet will work? If their personal trainer is doughy and weak, why should they believe that following her training program will result in anything other than doughiness and weakness? Not only will this lead to my patients questioning the ability of their coaches to provide results, they will question the very ability of hard work to result in improvement.
Rehabilitation and physical change come from a desire to improve yourself. And especially when it occurs in the context of physical illness, attachment on a role model can offer a major boost in empowerment. This is one of the reasons Lance Armstrong is so beloved. “He’s gotten through major illness, so can I.” These stories tell us that change is possible, and when we’re guided by mentors that have had to change and understand the process of change we’re that much more likely to commit ourselves to their plan.
I can only imagine the PC climate is going to be worse in 6-10 years when I’m finished training and opening up practice than it is now. Will I be forced to hire an obese nutritionist or a weak strength coach? I sure hope not. Because as the salon owner pointed out, the service I will be offering is one of fitness and physical health, which is as much about image as anything. You don’t look at someone and say ‘I bet she can run a mile in 6 minutes’, or ‘he looks like he can squat 3 times his bodyweight’, you look at someone and say ‘They look strong.’ or ‘They look healthy.
But of course there’s more to it than just the patient’s perception. There’s also the employer’s. When you come to me asking to be employed in your capacity as a fitness professional, you are selling yourself. When your job is to teach someone how to eat healthy or lift strong, shouldn’t you be healthy or be strong yourself? I know myself, when I run into a problem and have to go to a medical specialist, I almost always try to find one who’s an athlete or at least athletic. Because I need someone who will understand my needs as a person with serious physical ailments who nevertheless pursues an athletic lifestyle, and more importantly because of that lifestyle, is able to do things most people with these issues cannot. I have to question a nutritionist’s ability to teach a healthy diet if they don’t look like they follow one. I have to question a strength coach’s knowledge if they are unable to put up decent numbers in the gym.
It’s not a question of judging someone by their looks, it’s a question of judging what their looks say about their ability to do the job. Can you be a good hair stylist if you don’t have a good hairstyle of your own or are unwilling to show it off? Possibly, but can you convince me or the clientele of that? Doubtful. And when it comes to something as psychological as chronic musculoskeletal problems, empowerment and belief have everything to do with it.
A person with major physical debility comes with the viewpoint that ‘life is suffering’. Even when people are understanding and empathic, they can end up furthering this limited viewpoint. “I understand your pain, I see why walking, playing with your grandchildren (or children), is so difficult for you.” It validates their suffering yes, but it also reinforces how their suffering affects the quality of their life. When Buddha said that three word utterance, it wasn’t out of pessimism, but out of optimism. That by understanding suffering and the root of our suffering we can get past it. But as ancient buddhist saints remarked, fewer than one in a thousand could find their way without a teacher. I doubt they had any statistics to back it up, but it’s a point I agree with. It’s why I’ve been the vast exception to the rule, in both my experience, and in the experience of healthcare professionals who’ve seen me. The thing about a good buddhist or hindu guru is that to be a teacher you had to be a doer. Transference was and is an important part of the process. The student had to have faith in their guru’s abilities in order to have faith that their guru could show them the way.
If my patients are to succeed, they need that kind of faith. Will I hire handicapped people? Oh my god yes. I would love to run a place filled with coaches and educators who are as or more crippled than I am and have succeeded at overcoming their physical debility. I would seriously consider giving up half of my gonadal mass for the possibility. But will I hire people who cannot bring out my patients’ faith in their abilities to transcend their disability? Hell no. It is impossible to run a hardcore rehab facility without hardcore coaches.





